Complaints Handling Process

customer service

At Bupa, we are committed to our values of being open, caring and accountable. We appreciate all feedback, including comments, compliments and complaints and work with our customers to listen and resolve any complaints in a timely manner. We value your experience of our products and services, and if something is not quite right or has gone wrong, we want you to let us know. We welcome the opportunity to resolve any concerns and continually improve.

How can I provide feedback or raise a concern?

Please call us on 1300 881 580 or e-mail us

What can I expect?

E-mailed complaints are acknowledged within 1 business day and we endeavour to resolve any concerns as soon as possible, but within 5 business days. Occasionally if an investigation is required it may take us a little longer. Rest assured we will be responsive and keep you well informed of the timeframes for our actions and next steps.

What additional supports are available?


PHONE US ON 1300 881 580

Bupa Wellness Pty Ltd
Level 14, 33 Exhibition Street, Melbourne VIC 3000